How Lotus365 VIP collects, uses and protects your personal information.
This Privacy Policy explains what information Lotus365 VIP (“we”, “us”) collects when you use our website and app, how we use it, who we share it with, and the choices you have. By using the Platform you agree to this policy. We are committed to handling your data responsibly and securely.
Information we collect
| Category | Examples |
|---|---|
| Account details | Name, mobile number, email, password (stored securely) |
| KYC / verification | Government ID documents and date of birth to confirm you’re 18+ |
| Transaction data | Deposits, contest entries, winnings and withdrawals |
| Usage data | Device, app/website activity, IP address, cookies |
| Support data | Messages and information you share with our support team |
How we use your information
- To create and manage your Lotus365 ID and provide the games.
- To verify your age and identity through KYC and prevent fraud or duplicate accounts.
- To process deposits, contests and withdrawals.
- To provide customer support and security alerts.
- To enforce our fair-play and responsible-gaming policies.
- To comply with our licence and applicable law.
Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember preferences, secure your session and understand how the Platform is used. You can manage cookies through your browser settings; disabling some may affect functionality.
How we share information
We do not sell your personal data. We share it only as needed with: verification and payment partners (to complete KYC and transactions), service providers (such as hosting and analytics, under confidentiality), and authorities where required by law or our licence. These partners are bound by confidentiality and may only use your data to provide their service to us.
Data security
We use appropriate technical and organisational measures to protect your data, including secure transmission and restricted access. No system is perfectly secure, so we also rely on you to protect your login — see our account security guide. We will never ask for your password or full OTP.
Data retention
We keep your information for as long as your account is active and as required to meet legal, regulatory and licensing obligations, after which it is securely deleted or anonymised.
Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you can set communication preferences. To make a request, contact us via the contact page. Some data must be retained to meet legal and licensing requirements.
Children
The Platform is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18; KYC verification is designed to prevent underage use. See our responsible-gaming policy for how we protect minors.
Changes to this policy
We may update this policy from time to time. Material changes will be posted here with a new “last updated” date.
Contact
For privacy questions or data requests, reach us via the contact page (data-protection contact: [email protected]).
Related
Terms of Service · Account Security · Responsible Gaming · Home