Need help with your account, KYC, the app or a contest? Here’s how to reach our support team — available 24/7.
We’re here to help. Whether you have a question about signing in, verification, the app, or responsible gaming, you can reach Lotus365 VIP support around the clock. Choose the option that suits you below.
How to reach us
| Channel | Best for |
|---|---|
| In-app / website Help & Support | Fastest route — account, KYC, contest and app issues (signed-in) |
| Support email: [email protected] | General queries and follow-ups |
| Responsible-gaming requests | Setting limits, cooling-off or self-exclusion |
The fastest way to reach us is the in-app or website Help & Support section once you’re signed in. You can also email us any time at [email protected].
What to include in your message
To help us resolve your query quickly, please include:
- Your registered mobile number (for verification).
- A clear description of the issue and any error message.
- For app problems: your phone model and Android version.
Many questions have an instant answer in our guides — try the login help, KYC guide or app install guide first.
Response times
Our team operates 24/7 and aims to respond as quickly as possible. Complex issues such as verification may take a little longer while we confirm details securely.
Help with responsible gaming
If you’d like to set a deposit or time limit, take a cooling-off break, or self-exclude, support can assist — and the tools are built into your account. For the full framework and external help options, see our responsible-gaming policy.
Company details
Lotus365 VIP operates from Juhu Bandra Avenue Road, 2021, Mumbai, India, under Sikkim Online Gaming (Skill Based) Licence No. SKM/GG/2024/08751. Learn more about us.
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